Impact of Job Stress on Job Performance and Turnover Intention Among Employees in Hospitality Industry in Ghana

Authors

Kwame Assare Duffour, Patrick Kweku Gbolonyo, Ting Chen

Abstract

Work stress and uncivil behaviors have their side effects socially, physically, and mentally on employees and thus hinders the performance and growth of the individual and the organization as a whole. Nevertheless, over the past years, there have been numerous theoretical and practical studies devoted to stress reduction and how it affects job performance and turnover intention. The present study ob-jective is to examine the influence of job stress on employee job per-formance and turnover intention in the Ghanaian hospitality industry. We tested the research hypothesis using a total of 367 working adults and completed the questionnaire on the level of job stress impact on workplace incivility, job performance, and turnover intention. Results indicated that emotional exhaustion (EE) was found to have a positive significant relationship to job performance (JP). Job Stress (JS) was found to have a significant negative relationship to job performance but a positive relationship to turnover intention and workplace incivility. Al-so, the relationship between workplace incivility (WI) and Turnover In-tention (TI) has shown to be positive and significant whiles workplace incivility did not have any significant relationship with job performance. Managers should set informal standards for ideal workplace behaviors and encourage employees to choose ways to cope with work stress to improve job performance. This study provides novel insights for job stress and developing effective employee strategies in curtailing work-place incivility and turnover intention.

Suggested Citation (APA 7th)

Duffour, K., Gbolonyo, P., Chen, T. (2021). Impact of Job Stress on Job Performance and Turnover Intention Among Employees in Hospitality Industry in Ghana. International Journal of Applied Research in Business and Management, 2(2), 39-63. https://doi.org/10.51137/ijarbm.2021.2.2.4

Publication Information

International Journal of Applied Research in Business and Management
Volume: 2, Issue: 2, November 2021
DOI: https://doi.org/10.51137/ijarbm.2021.2.2.4

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